In the past 2 months, I’ve been to countless auto dealers. Some sales are too laid back, never follow up after test drive. Some used the pressure tactics, which is a turn off for me. JP Volvo of Surrey happened to have the car that I wanted at the right price with the perfect sales, Anna to match. A lot of times, the negotiation is done verbally. More often that not, if the verbal agreement is not inked, the sales would not honoured what was verbally agreed upon. And that was supposedly one mistake I made but I had Anna as my sales and she’s the lady of her word. Every single item which she agreed, she delivered. Communication with Anna was prompt. And when she was away, she made sure I was well taken care of during delivery. If you want a worry-free car buying experience, look for Anna.
Recently bought my car at JP Volvo of Surrey. When I go pick my car up, my sales was off that day. Rick helped me instead. He was very thorough and went thru every single option in the car menu.Few days later, I realized the mat was missing in the trunk and I went back to Volvo. My sales wasn't in that day, but Rick was. He went high and low looking for a trunk mat for me. All this when he wasn't even my sales. Can you imagine if he was? I always imagined car sales are like "see ya later" after you signed the dotted line. But Rick was one of a kind. He really care about his customer.
Service department is great.
My husband and I had a seamless buying experience at JP Volvo thanks to Peter Sakamoto and team. We appreciated the effort Peter put in to making our sale as easy as possible since we were coming from Vancouver Island with a trade in. The pre sale communication was timely, the vehicle was ready for us when we arrived and the paperwork was well coordinated. We even had a few unexpected hours to meet up with friends on our way back to the ferry afterwards! This is a team of professionals who knows how to take care of their customers.
Good friendly people
I was very fortunate to have Peter as my sales representative at Jim Pattison Volvo of Surrey. I was provided with a wonderful experience from the minute I walked onto the Volvo lot, to the minute I drove away in my new SUV. I am impressed with my vehicle, but more importantly the service I received overall from Volvo. I felt very comfortable during the entire process of getting my new SUV. I am content with the time I was given to go over all of the features, at the time of delivery of my new Volvo. The time Peter took out for me to go over all of the features made the transition to a new vehicle so seamless. I would recommend a Volvo to anyone looking into a new vehicle and to go see Peter at Jim Pattison Volvo of Surrey.
Volvo of Surrey is outstanding, as soon as we arrived I could tell they really care about their dealership by how organized all of the cars were and well maintained everything is. Rick Verma and Frank Tzou helped me and went over all the safety and technology features on the car and answered all my questions. 5 Star Dealership !!!!